Avoya Recognized for Ethical Business Practices and High-Character Leadership
Ft. Lauderdale, Fla. – July 27, 2021 – Avoya Travel®, one of the travel industry’s most innovative brands, was honored as a finalist for the 2021 Torch Award for Ethics from the Better Business Bureau (BBB). The prestigious honor takes into consideration the ethical business practices of a company as well as the character of its leadership and the values instilled in the company’s culture. The BBB Torch Awards examine several facets of a business including its leadership, culture, relationships with customers, and involvement within the community, focusing specifically on the ways the company and leadership empower its employees in shaping and perpetuating the company’s values and ethical practices.
Avoya is well-known in the travel industry as a company that was built on the pillars of integrity and professionalism. From each Independent Agency accepted into the Network to each new employee hired, Avoya does its best to ensure the people behind the Avoya name demonstrate commitment to high character and a passion for the quality of their work.
With its vacation platform model, Avoya serves three different customer types: the Independent Agencies in the Avoya Network™ that receive Avoya’s services through software, lead generation, and business support; travelers who purchase vacations through its Network of Independent Agencies and receive world-class service and value; and its supplier partners that receive technology and marketing services to increase their brand awareness and market share.
Avoya’s staff and the Avoya Network continued to provide elevated customer service and customer experiences throughout the COVID-19 pandemic. Avoya consistently had minimal hold times (mere minutes) and travelers were able to contact the Independent Agency that had booked and serviced their vacations or were seamlessly re-directed to a different Independent Agency if theirs was unavailable. The Avoya Network continuously acted as an advocate on behalf of Avoya’s mutual clients, contacting travel suppliers directly, pursuing refunds and Future Travel Credits, assisting with insurance claims, and more, all at no cost to the customer thanks to Avoya’s ‘No Avoya Fees’ promise.
Avoya continues to have the highest support staff to Independent Agency ratio in the travel distribution channel. Avoya supported Network independent members through several initiatives during the COVID-19 pandemic including temporarily waiving monthly fees and renewal fees, offering complimentary access to expert legal and accounting assistance through the Avoya CARES program, maintaining weekly payment of commissions, and continuing to provide access to the Avoya-exclusive Instant Commission™ program. Avoya empowered the Avoya Network to continue to deliver a first-class customer experience throughout the pandemic while providing elevated levels of support; meanwhile support survey Net Promoter Scores from Independent Agencies reached an all-time high for Avoya support staff.
“It is a true honor to be recognized by the Better Business Bureau as a company and team of leaders that hold the utmost regard for ethical business practices, strong morals, and a high level of character,” said Jeff Anderson, Co-President of Avoya Travel. “At Avoya, we strive to deliver exceptional customer experiences by blending new technology with the family business qualities that started in 1964 with our founders, Pal and Pat Anderson. Now in 2021, we are proud to carry on their legacy of personal service with a modern twist and are thrilled to be acknowledged by the BBB for being a top ethical business.”
Avoya was selected as a finalist for the BBB Torch Awards in the large business category out of 90 total nominations across all business categories for businesses in South Florida and the Caribbean.
To learn more visit: www.AvoyaNetwork.com.
About Avoya Travel
Headquartered in Ft. Lauderdale, Florida, Avoya Travel® provides services to more than 1,000 Independent Agencies in the Avoya Network™. Avoya has a longstanding reputation for providing unmatched resources and services to thousands of companies including cruise lines, tour companies, resorts, and the Independent Agencies in the Avoya Network, one of the largest and most successful independent travel agency networks in the world. Family-owned, Avoya’s Shared Success™ model is built on a foundation of Integrity and Professionalism™. Avoya has been an American Express Travel Representative for more than 30 years, and is one of their largest producers of cruises, tours, and vacations through its Network of Independent Agencies.
Some of the innovative services and resources offered by Avoya include optional marketing programs like Live Leads™, the first, the best, and only patented solution for offering new travelers exclusively to Independent Agencies in the Avoya Network; unparalleled agency business support services; fully integrated, proprietary, and patented SaaS technology, Agent Power™; award-winning professional development and education programs; American Express Travel benefits; Instant Commission™ and more.
Through Avoya’s platform travelers worldwide can be connected to an elite network of independently owned and operated travel agencies and can enjoy exclusive discounts, amenities, and first-class customer service. Highly recognized and awarded by cruise lines, tour companies, resorts, and others, Avoya Travel has received numerous accolades, including being repeatedly named Travel Partner of the Year by Norwegian Cruise Line, Royal Caribbean, Celebrity Cruises, Carnival Cruises, American Express, Oceania Cruises, MSC Cruises, and more.
Travel agency owners, travel professionals and others interested in receiving the unmatched services, marketing, support, and technology needed to own and operate their own travel business should contact Avoya Travel at 800-521-2597 or visit www.AvoyaNetwork.com. Travelers interested in booking their next vacation with an expert Independent Agency in the Avoya Network should call 800-753-1463 or visit www.AvoyaTravel.com.
